Islamabad (Web Desk): Prime Minister Imran Khan has advised people to massively use Pakistan Citizen Portal (PCP) for prompt redressal of their complaints against government departments.
The premier said this while addressing a ceremony regarding two-year performance of Pakistan Citizen Portal in Islamabad on Friday.
PM Imran said that the portal works under Prime Minister's Delivery Unit, which is a step forward to empower common people, the Radio Pakistan reported.
“The government is duty bound to look after weaker segments of society, including poor, old people, orphans, and disabled,” the PM said.
Imran Khan said that 3 million people have used PCP for redressal of their complaints and their satisfaction level is very high regarding getting relief.
The premier said that PCP also provides a complete picture about response and performance of ministries and departments.
Municipal services have appeared as the least responsive section in addressing people's grievances, the PM said, adding that this happens as our local government system has failed to deliver to people's needs.
PM Imran Khan said that Pakistan Tehreek-e-Insaf (PTI) government is going to introduce a new local government system under which funds will be directly transferred to village level.
“Under this system, people will be empowered to utilize municipal funds as per their needs and priorities and resolve their issues pertaining to sewerage, waste management, provision of potable and water at local level,” Khan noted.
He said that the city governments will be established in big cities through direct elections to address civic issues locally.
PM Imran Khan expressed his deep satisfaction over resolution of overseas Pakistanis' problems through PCP.
“Overseas Pakistanis are great asset of Pakistan and it is good that their problems were resolved promptly after they lodged their complaints on PCP,” the PM said.
The premier said that bribe is a big issue in Punjab and Sindh, where people are complaining of this menace.
He asked the people to register their complaints at the portal if a deputy commissioner, assistant commissioner or police officer demands bribe from them.
Prime Minister Imran Khan assured that the government will take action against such corrupt officials.